Refund policy

Right of Withdrawal

The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from PhDesigns.

The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day

• on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last item.
• on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.
• on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the first item.

To exercise the right of withdrawal, the Customer must notify PhDesigns of their decision to withdraw from the agreement by means of an unambiguous statement sent by email to info@phdesigns.be.

To comply with the withdrawal period, the Customer must send their notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods to PhDesigns, Bonenstraat 9, 8800 Roeselare, without undue delay, but in any case no later than 14 calendar days after the day on which he notified PhDesigns of his decision to withdraw from the agreement. The Customer is deemed to have returned the goods on time if he sends them back before the 14-calendar-day period has expired.

The direct costs of returning the goods are the responsibility of the Customer.

If the returned product has lost value in any way, PhDesigns reserves the right to hold the Customer liable and to claim compensation for any loss in value of the goods resulting from the Customer’s use of the goods that goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

Only items that are unused, undamaged, unworn, unwashed, and in their original packaging can be returned. PhDesigns may request an invoice or proof of purchase to process the return.

If the Customer withdraws from the contract, PhDesigns will refund all payments received from the Customer up to that point within a maximum of 14 calendar days after PhDesigns has been notified of the Customer’s decision to withdraw from the contract. In the case of sales agreements, PhDesigns may delay the refund until it has received all the goods back, or until the Customer has provided proof of having returned the goods, whichever occurs first.

PhDesigns will refund the Customer using the same payment method the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any fees for such a refund.

The following items cannot be returned:

• Items without original packaging or label.
• Items that have been worn and/or washed.
• Items that are damaged or show clear signs of use.